South African Airways Cancellation and Refund

South African Airways Cancellation and Refund

South African Airways provides cancellation and refund options depending on the type of fare purchased and the reason for cancellation.

Eligibility for Refunds

Refunds depend on fare conditions. Some discounted fares may be non-refundable, while flexible fares generally allow cancellations with or without a fee.

Refunds are typically processed to the original form of payment.

In cases where the original payment method is no longer valid, SAA may offer travel credit or alternative refund options.

Refund Timeframe

Refund processing usually takes 7 to 10 working days but can vary depending on the bank or payment provider.

No-Show Policy

If a passenger does not show up for a flight and hasn’t canceled in advance, the ticket may become non-refundable under the fare rules.

How to Cancel or Request a Refund

You can cancel your booking through SAA’s reservation offices or customer service center.

Refund requests must include the passenger's full name, ticket number, and booking reference.

If your ticket was purchased via a travel agent or third-party platform, you must contact them directly for cancellations or refunds.

Passengers are encouraged to check the specific fare rules on their ticket or contact South African Airways for clarification.

For more detailed assistance on cancellation and refund terms, please contact South African Airways Reservation Office at +27 11 978 1111 or 0861 606 606 (sharecall in SA only).